Library Use Survey

Library Use Survey

Welcome!

We are committed to improving your library services. Better understanding your expectations will help us tailor those services to your needs.

We are conducting this survey to measure library service quality and identify best practices through the Association of Research Libraries' LibQUAL+® program.

Please answer all items. Thank you for your participation!

Please rate the following statements (1 is lowest, 9 is highest) by indicating:

Minimum --

the number that represents the minimum level of service that you would find acceptable

Desired --

the number that represents the level of service that you personally want

Perceived --

the number that represents the level of service that you believe our library currently provides

For each item, you must EITHER rate the item in all three columns OR identify the item as "N/A" (not applicable). Selecting "N/A" will override all other answers for that item.

When it comes to...
My Minimum
Service Level Is
My Desired
Service Level Is
Perceived Service
Performance Is
 
 
LowHigh
LowHigh
LowHigh
N/A
The electronic information resources I need (My Minimum Service Level Is, 1 (Low) - 9 (High))
LowHigh
The electronic information resources I need (My Desired Service Level Is, 1 (Low) - 9 (High))
LowHigh
The electronic information resources I need (Perceived Service Performance Is, 1 (Low) - 9 (High))
LowHigh
Library space that inspires study and learning (My Minimum Service Level Is, 1 (Low) - 9 (High))
LowHigh
Library space that inspires study and learning (My Desired Service Level Is, 1 (Low) - 9 (High))
LowHigh
Library space that inspires study and learning (Perceived Service Performance Is, 1 (Low) - 9 (High))
LowHigh
Employees who deal with users in a caring fashion (My Minimum Service Level Is, 1 (Low) - 9 (High))
LowHigh
Employees who deal with users in a caring fashion (My Desired Service Level Is, 1 (Low) - 9 (High))
LowHigh
Employees who deal with users in a caring fashion (Perceived Service Performance Is, 1 (Low) - 9 (High))
LowHigh
Easy-to-use access tools that allow me to find things on my own (My Minimum Service Level Is, 1 (Low) - 9 (High))
LowHigh
Easy-to-use access tools that allow me to find things on my own (My Desired Service Level Is, 1 (Low) - 9 (High))
LowHigh
Easy-to-use access tools that allow me to find things on my own (Perceived Service Performance Is, 1 (Low) - 9 (High))
LowHigh
Dependability in handling users' service problems (My Minimum Service Level Is, 1 (Low) - 9 (High))
LowHigh
Dependability in handling users' service problems (My Desired Service Level Is, 1 (Low) - 9 (High))
LowHigh
Dependability in handling users' service problems (Perceived Service Performance Is, 1 (Low) - 9 (High))
LowHigh
When it comes to...
My Minimum
Service Level Is
My Desired
Service Level Is
Perceived Service
Performance Is
 
 
LowHigh
LowHigh
LowHigh
N/A
Print and/or electronic journal collections I require for my work (My Minimum Service Level Is, 1 (Low) - 9 (High))
LowHigh
Print and/or electronic journal collections I require for my work (My Desired Service Level Is, 1 (Low) - 9 (High))
LowHigh
Print and/or electronic journal collections I require for my work (Perceived Service Performance Is, 1 (Low) - 9 (High))
LowHigh
Community space for group learning and group study (My Minimum Service Level Is, 1 (Low) - 9 (High))
LowHigh
Community space for group learning and group study (My Desired Service Level Is, 1 (Low) - 9 (High))
LowHigh
Community space for group learning and group study (Perceived Service Performance Is, 1 (Low) - 9 (High))
LowHigh
Willingness to help users (My Minimum Service Level Is, 1 (Low) - 9 (High))
LowHigh
Willingness to help users (My Desired Service Level Is, 1 (Low) - 9 (High))
LowHigh
Willingness to help users (Perceived Service Performance Is, 1 (Low) - 9 (High))
LowHigh
Library student room availability when I need/want (My Minimum Service Level Is, 1 (Low) - 9 (High))
LowHigh
Library student room availability when I need/want (My Desired Service Level Is, 1 (Low) - 9 (High))
LowHigh
Library student room availability when I need/want (Perceived Service Performance Is, 1 (Low) - 9 (High))
LowHigh
Please indicate the degree to which you agree with the following statements:
 
The library provides me with the information skills I need in my work or study. (1 (Strongly Disagree) - 9 (Strongly Agree))
Strongly DisagreeStrongly Agree
The library aids my advancement in my academic discipline or work. (1 (Strongly Disagree) - 9 (Strongly Agree))
Strongly DisagreeStrongly Agree
In general, I am satisfied with the way in which I am treated at the library. (1 (Strongly Disagree) - 9 (Strongly Agree))
Strongly DisagreeStrongly Agree
How would you rate the overall quality of the service provided by the library? (1 (Extremely Poor) - 9 (Extremely Good))
Extremely PoorExtremely Good
Please indicate your library usage patterns:
 
Please answer a few questions about yourself:
 


 

If you have any questions, e-mail the Survey Webmaster.